customer care

customer care

customer care 2017-05-24T11:25:30+00:00

We hope you fall in love with the pieces we create for you.

If something should go wrong, please contact us so we can make it right!

Receiving Your Order

As most orders are custom made, please allow 3-5 business days for your pieces to be created, plus shipping time.

 Shipping

We ship to the world!

All orders are shipped via Australia Post.

Domestic orders are sent Express so you can enjoy them as soon as possible.

International orders are shipped via standard international post.

All packages are tracked to protect their precious cargo; if you would like to access your tracking number, please leave a note of this when you check out, or contact us.

sustainable ethical handmade fashion The Fabric Store

Please ensure your shipping details are accurate!

Express post (Australian orders) typically delivers by the next business day in most metropolitan areas, up to three days in regional areas. If you need something in a hurry, please contact us to check stock availability and whether we have the items you want ready-to-ship.

Standard international shipping typically takes 6-10 business days for delivery, depending on your country and region. Please contact us for more information, or to upgrade to express shipping  (extra charges apply).

Any applicable duties and customs on international orders remain the responsibility of the buyer, as standard.

Please understand we are not responsible for the speed of shipping couriers, and ask us if you need a special request.

Thank you for your understanding!

returns & exchanges

We are happy to accept returns and issue replacements for faulty items, however we do not offer refunds for change of mind or for worn or damaged items.

Items must be returned within 14 days of receiving your order, and must be unworn and unwashed, in original condition and with tags attached.

baby girls fashion flamenco dress

If you have ordered the wrong size, we are happy to exchange your item (depending on stock availability) or offer a store credit, however return postage will be at your expense. We recommend you check our sizing chart or contact us if you are unsure.

terms & conditions

All images are copyright to Pure Cute.

Any use of our designs, images or products must be fully credited.

Commercial and promotional use is by negotiation.

Whilst we take every care in the delivery of your order, Pure Cute cannot be held liable for lost packages.

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*Consultation, design, and fitting fees may apply.